Since 2002 PROQUICESA operates a Quality Management System, which complies with the requirements of the Norm ISO-9001:2015. It is granted for BSI-British Standards Institution (Certificate nº: 40002), and it has the scope of: Research, Development, and Manufacturing of Chemical Additives for the Industry of Cement.

This QMS is reviewed and renewed yearly, in order to achieve our commitment of continuous improvement, and it is made up of the following essential documents: Quality Policy & Objectives, Quality Manual, Quality Procedures, and Quality Records.

In accordance with PROQUICESA´s General Policy, one of the most remarkable respects of our QMS is its pronounced customer orientation, which is based upon the following principles:

  • To keep a maximum proximity to the market and a closest contact with each one of our customers, what allows us to detect and to soundly know their needs, and even to anticipate those other ones that could arise in the future.
  • To handle those needs as a priority for PROQUICESA, assuming as a duty for our company to meet those needs, and considering customer´s goals as our own goals.
  • To permanently search new additives that better meet their needs, by achieving their goals to the outmost, until getting the full satisfaction of our customers.
  • To constantly improve our global service to customers.